Q: Is ordering online secure?
A: YES! Wiibuying takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by the internet. They are never stored.
Q: How do I place an order?
A: If you wish to place an order, please just proceed as follow:
- Select Shipping Warehouse (If it is not marked, the product will be shipped from China by default).
- Add any item you would like to buy to the basket (select size/color and click on ADD TO BASKET or BUY IT NOW).
- Once all products you want to buy have been added to the basket, please click on the basket (on the top right of our page) and choose the delivery option.
- Click on PROCEED TO CHECKOUT.
- Please fill in all required information for delivery IF YOU ARE A NEW CUSTOMER and finish your order by selecting payment.
Q: Why is the item that I had in my shopping basket yesterday no longer on sale today?
A: Your shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.
Q: How will I know if you have received my order?
A: Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference. You will also receive an order confirmation per e-mail.
Q: I can´t find the buy button for the selected item
A: If you cannot find the ´buy button´ for the selected item, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!
Q: I want to cancel order.
A: If you want to cancel the order, please contact our customer service as soon as possible. If our goods are shipped, we will not be able to cancel our order.