FAQs

Frequently Asked Questions

Q: Do I have to register as a member to make purchases?

A: No, you don't need it. We support two modes: member login and guest login.

 

Q: What are the benefits of becoming a member?

A: For newly registered members, we will provide exclusive discounts with our members, and we will update products with exclusive prices for members from time to time.

Q: How to register as a member?

A: If youregister as a member, please just proceed as follow:

  • Click on the account login in the upper right corner
  • Click create account
  • Fill in the corresponding information to register.
  • Complete registration

Q: Want to recieve less promotional email from us or change your account?

A: No problem! You can update your subscriptions through My Account or contact us via e-mail anytime.

Q: Is ordering online secure?

A: YES! Wiibuying takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by the internet. They are never stored.

Q: How do I place an order?

A: If you wish to place an order, please just proceed as follow:

  • Select Shipping Warehouse (If it is not marked, the product will be shipped from China by default).
  • Add any item you would like to buy to the basket (select size/color and click on ADD TO BASKET or BUY IT NOW).
  • Once all products you want to buy have been added to the basket, please click on the basket (on the top right of our page) and choose the delivery option.
  • Click on PROCEED TO CHECKOUT.
  • Please fill in all required information for delivery IF YOU ARE A NEW CUSTOMER and finish your order by selecting payment.

Q: Why is the item that I had in my shopping basket yesterday no longer on sale today?

A: Your shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.

Q: How will I know if you have received my order?

A: Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference. You will also receive an order confirmation per e-mail.

Q: I can´t find the buy button for the selected item

A: If you cannot find the ´buy button´ for the selected item, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!

Q: I want to cancel order.

A: If you want to cancel the order, please contact our customer service as soon as possible. If our goods are shipped, we will not be able to cancel our order.

Q: Does the product support shipping to my country?

A: We support shipping to most countries or regions in Europe and America. For detailed countries or regions, please refer to our Shipping Policy.

Q: How much is shipping cost?

A: We will choose the best transportation route according to your country and region and charge a certain fee. Of course, some of our transportation routes support free shipping. For detailed shipping costs, please refer to our Shipping Policy.

Q: When will my order arrive?

A: If it is an unshipped product, we need 1-3 working days to pack and ship it. If it is a product that we have shipped, you will receive a tracking number in the mail, and you can track your order at any time.

Note: The transportation time indicated by us is only an estimated time. Force majeure factors such as weather may cause delays in our transportation time.

Q: I can not use this product, the instructions are not clear. How can I receive assistance?

A: If you require any further information or assistance on how to use one of our products, please do not hesitate to Contact Us at any time.

Q: One or more items are missing from my order. What can I do?

A: Below please find enlisted some of the most common reasons:

  • The order was split: check if your order has been split on the My Orders page of your account;
  • You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
  • We made a mistake: on rare occasions, an item may not have been placed in the right package;
  • The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us.

Q: My Product Has A Problem! What Can I Do?

A: What to do in 3 steps:

  • Step 1: Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases, the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
  • Step 2: If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
  • Step 3: Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
    So if the product doesn't work, we'll help you send it back to our returns address.

Q: What If the Product is Broken?

A: If the goods are damaged during transportation, please contact our customer service within 7 working days. We will resend a new product or give you a full refund. For other situations, please refer to our Return Policy.

All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Wiibuying. In the case of sending back repaired or replacement items, Wiibuying pays the return shipping cost back to you.